‘Playing candy crush the old fashioned way!’ Millions of furious smartphone users demand compensation from 02 after their 4G data services stop working for more than 12 HOURS (but some see the funny side)
- Customers tell of their anger at being unable to use data on phones with O2
- Some say losing coverage is becoming a regular problem on the network
- O2 ‘apologises for any inconvenience’ and says tech teams are investigating
Up to 32million O2 customers have been unable to access the internet since the early hours of this morning, sparking dozens of angry tweets from users.
Customers told of their anger on Twitter, with some saying losing coverage was becoming a regular problem – and others unable to use the sat navs on their phone.
Users of Britain’s second biggest phone network started reporting problems at 4.50am – and O2 representatives on social media said they were ‘terribly sorry’.
People also found the problems affected mobile payment services including Apple and Google Pay, while others urged O2 to provide compensation for the outage.
Thousands of O2 mobile phone users faced trouble using their 4G data today (file picture)
BBC presenter Dan Walker and rapper Yungen tweeted they were among the millions of customers who have not been able to access internet services via their phone data.
Dan Walker tweeted: ‘Anyone know how long this #O2Down business is going on for @O2? I’m currently having to talk to people and look them in the face… it’s very disconcerting.’
Yungen said: ‘Another couple hours of this nonsense @O2 and I’m changing networks. Smh.’
Other O2 customers expressed their anger online, saying the felt the service provider should have warned them about the outage.
Dipesh Parag, of Northamptonshire, tweeted: ‘Once again O2 disappoints me with no 4G or even 3G in the area. No warning or emails to say it’s down.
‘Hope I get compensation for this as it’s constantly like this. Can’t wait for my contract to end. You stay loyal for nothing.’
Emily-Kate Brewer added: ‘After having several masts down in my area for weeks and not being able to make or receive calls.
‘I’ve now woken this morning to no data. My partner is now having to navigate his own way round London with no sat nav. Really not good enough!’
Wayne Tuckwell tweeted: ‘What is wrong with the network this morning, O2? No data in Gloucester.’
And Annie Bass said: ‘O2 network? Down? Really?! O2, appalling coverage all the time anyway, can’t wait to switch out my service provider.’
Some users managed were able to see the funny side of the outage.
One person posted a picture of Manchester United footballer Romelu Lukaku with the caption ‘Things more useful than O2 #o2down.’
Another person tweeted an image of smashed chocolate and sweets next to a hammer, writing: ‘Playing Candy Crush whilst O2 is down! The old fashioned way.’
Other suggested the service provider ‘turn the internet on and off again’.
A user called Lucy wrote: ‘O2 is down and here I was trying to convince my mum to let me come home from school but couldn’t.’
An O2 spokesman said: ‘We are aware our customers are unable to use data this morning. Our technical teams are working on the issue with high priority.
‘We are really sorry and working as hard and as fast as we can to fix this.’
It later added: ‘One of our third party suppliers has identified a software issue in their system. Our technical teams are working extremely hard to resolve this.
An O2 spokesman said on its service status website today that voice calls are ‘working OK’
‘We’d encourage you to use Wi-Fi wherever you can and we are really sorry.’
Ernest Doku, mobiles expert at uSwitch.com, said: ‘O2 users affected by this mobile data outage will understandably be concerned and frustrated.
‘While it’s positive that voice calls are still up and running, without a projected timeframe for a fix, this is likely a worrying situation for a large proportion of O2’s some 32 million UK customers.
‘Customers who are suffering can keep a track of this incident using O2’s own network status checker and ask the provider to keep them posted.’